Estoy usando Windows 7 y he recibido múltiples errores BSOD al navegar con Chrome o ver videos.
He actualizado el controlador de mi tarjeta gráfica integrada pero no resolvió el problema. Ejecuté Memtest86 + (12 pases), todo estuvo bien, también probé los discos duros, sin ningún problema.
He deshabilitado
GPU accelerated compositing en Chrome pero ayer tuve otro BSOD.
GPU Accelerated Canvas 2D
Web page Prerendering
¿Me pueden ayudar a diagnosticar el problema?
Aquí están los volcados de memoria:
ACTUALIZACIÓN: probé la sugerencia de Anthony Lee, reinicié Chrome, reproduje video HD en youtube y obtuve BSOD nuevamente. Después de eso, intenté ver el mismo video en Firefox, Desktop Window Manager se bloqueó y, poco después, otro BSOD.
Aquí está el volcado
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Dump File : 081113-24585-01.dmp
Crash Time : 11.8.2013 г. 16:08:45 ч.
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x00000003
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83f657ff
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+29b29
File Description : Network I/O Subsystem
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16569 (win7_gdr.100408-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+45cab
Stack Address 1 : ntkrnlpa.exe+1227ff
Stack Address 2 : ntkrnlpa.exe+1218aa
Stack Address 3 : NETIO.SYS+5424
Computer Name :
Full Path : C:\Windows\Minidump\081113-24585-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
Dump File Time : 11.8.2013 г. 16:09:45 ч.
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ACTUALIZACIÓN 2: Nuevos errores, ver el mismo video HD en youtube en Chrome. El primero es después de cambiar la ranura de memoria. Ejecuté Prime95 y obtuve
FATAL ERROR:Rounding was 0.5, expected less than 0.4.
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Dump File : 081113-20607-01.dmp
Crash Time : 11.8.2013 г. 18:07:15 ч.
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00005003
Parameter 2 : 0xc0802000
Parameter 3 : 0x00002f34
Parameter 4 : 0x03055c68
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+df61c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+df61c
Stack Address 1 : ntkrnlpa.exe+68b6f
Stack Address 2 : ntkrnlpa.exe+8a4f5
Stack Address 3 : ntkrnlpa.exe+45ab8
Computer Name :
Full Path : C:\Windows\Minidump\081113-20607-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 154 624
Dump File Time : 11.8.2013 г. 18:08:18 ч.
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Dump File : 081113-22136-01.dmp
Crash Time : 11.8.2013 г. 17:28:33 ч.
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82bd91ef
Parameter 3 : 0x90de0c38
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b91ef
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : win32k.sys+b91ef
Stack Address 1 : win32k.sys+843c
Stack Address 2 : win32k.sys+8586
Stack Address 3 : win32k.sys+cc2c0
Computer Name :
Full Path : C:\Windows\Minidump\081113-22136-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
Dump File Time : 11.8.2013 г. 17:37:47 ч.
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ACTUALIZACIÓN 3 Después de actualizar NOD32 como @ magicandre1981 sugirió que ejecuté ESET SysInspector y obtuve otro BSOD. Subí los nuevos archivos .dmp.
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Dump File : 081213-21715-01.dmp
Crash Time : 12.8.2013 г. 11:29:12 ч.
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041201
Parameter 2 : 0xc0019128
Parameter 3 : 0x4a408847
Parameter 4 : 0x8822e2f0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+af10d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+af10d
Stack Address 1 : ntkrnlpa.exe+b0971
Stack Address 2 : ntkrnlpa.exe+a8658
Stack Address 3 : ntkrnlpa.exe+27c3a8
Computer Name :
Full Path : C:\Windows\Minidump\081213-21715-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 156 992
Dump File Time : 12.8.2013 г. 11:30:47 ч.
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Dump File : 081013-20670-01.dmp
Crash Time : 10.8.2013 г. 23:17:00 ч.
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x98b8cbb1
Parameter 3 : 0x8f1db9e8
Parameter 4 : 0x8f1db5c0
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+16bb1
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16755 (win7_gdr.110202-1503)
Processor : 32-bit
Crash Address : dxgmms1.sys+16bb1
Stack Address 1 : dxgmms1.sys+1a20c
Stack Address 2 : dxgmms1.sys+31850
Stack Address 3 : dxgmms1.sys+32141
Computer Name :
Full Path : C:\Windows\Minidump\081013-20670-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 135 248
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Dump File : 080313-16816-01.dmp
Crash Time : 3.8.2013 г. 13:29:58 ч.
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9456bbb1
Parameter 3 : 0x8bf5f9e8
Parameter 4 : 0x8bf5f5c0
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+16bb1
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16755 (win7_gdr.110202-1503)
Processor : 32-bit
Crash Address : dxgmms1.sys+16bb1
Stack Address 1 : dxgmms1.sys+1a20c
Stack Address 2 : dxgmms1.sys+31850
Stack Address 3 : dxgmms1.sys+32141
Computer Name :
Full Path : C:\Windows\Minidump\080313-16816-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 135 248
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Dump File : 072813-21278-01.dmp
Crash Time : 28.7.2013 г. 17:23:26 ч.
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00032349
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x94853dbb
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+2fdbb
File Description : NVIDIA Windows Kernel Mode Driver, Version 307.83
Product Name : NVIDIA Windows Kernel Mode Driver, Version 307.83
Company : NVIDIA Corporation
File Version : 9.18.13.0783
Processor : 32-bit
Crash Address : ntoskrnl.exe+45cab
Stack Address 1 : nvlddmkm.sys+2fdbb
Stack Address 2 : nvlddmkm.sys+108c95
Stack Address 3 : dxgkrnl.sys+1e50
Computer Name :
Full Path : C:\Windows\Minidump\072813-21278-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
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Dump File : 072813-24804-01.dmp
Crash Time : 28.7.2013 г. 16:22:45 ч.
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00001097
Parameter 3 : 0x0000ab20
Parameter 4 : 0x88b648f0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+1211b6
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+1211b6
Stack Address 1 : ntkrnlpa.exe+8f1b5
Stack Address 2 : ntkrnlpa.exe+b95aa
Stack Address 3 : ntkrnlpa.exe+2412a0
Computer Name :
Full Path : C:\Windows\Minidump\072813-24804-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
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Dump File : 072713-26660-01.dmp
Crash Time : 27.7.2013 г. 21:21:26 ч.
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x840522cb
Parameter 3 : 0xabe17c2c
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+2482cb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+2482cb
Stack Address 1 : ntkrnlpa.exe+249caa
Stack Address 2 : ntkrnlpa.exe+249e22
Stack Address 3 : ntkrnlpa.exe+428ca
Computer Name :
Full Path : C:\Windows\Minidump\072713-26660-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 151 136
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Dump File : 071613-17877-01.dmp
Crash Time : 16.7.2013 г. 15:26:15 ч.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xedb12e5a
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83eccfa8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+45cab
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+45cab
Stack Address 1 : ntkrnlpa.exe+7dfa8
Stack Address 2 : ntkrnlpa.exe+8191e
Stack Address 3 : ntkrnlpa.exe+7e399
Computer Name :
Full Path : C:\Windows\Minidump\071613-17877-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
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Dump File : 062913-21996-01.dmp
Crash Time : 29.6.2013 г. 18:32:43 ч.
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x883b8108
Parameter 3 : 0x883b82e0
Parameter 4 : 0x083b8104
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+1211b6
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+1211b6
Stack Address 1 : ntkrnlpa.exe+224428
Stack Address 2 : ntkrnlpa.exe+2241cd
Stack Address 3 : ntkrnlpa.exe+7d320
Computer Name :
Full Path : C:\Windows\Minidump\062913-21996-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
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Dump File : 062813-24819-01.dmp
Crash Time : 28.6.2013 г. 18:04:41 ч.
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+45b89
File Description : NVIDIA Windows Kernel Mode Driver, Version 307.83
Product Name : NVIDIA Windows Kernel Mode Driver, Version 307.83
Company : NVIDIA Corporation
File Version : 9.18.13.0783
Processor : 32-bit
Crash Address : ntkrnlpa.exe+463eb
Stack Address 1 : nvlddmkm.sys+45b89
Stack Address 2 : nvlddmkm.sys+499ea
Stack Address 3 : nvlddmkm.sys+854019
Computer Name :
Full Path : C:\Windows\Minidump\062813-24819-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
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Dump File : 062813-22885-01.dmp
Crash Time : 28.6.2013 г. 13:18:51 ч.
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00005001
Parameter 2 : 0xc0802000
Parameter 3 : 0x00004556
Parameter 4 : 0x0a9f1409
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+df61c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+df61c
Stack Address 1 : ntkrnlpa.exe+68b6f
Stack Address 2 : ntkrnlpa.exe+8a4f5
Stack Address 3 : ntkrnlpa.exe+45ab8
Computer Name :
Full Path : C:\Windows\Minidump\062813-22885-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
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Dump File : 062513-18220-01.dmp
Crash Time : 25.6.2013 г. 14:25:56 ч.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x1bf242f2
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x83ed0fa8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+45cab
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+45cab
Stack Address 1 : ntkrnlpa.exe+7dfa8
Stack Address 2 : ntkrnlpa.exe+8191e
Stack Address 3 : ntkrnlpa.exe+7e399
Computer Name :
Full Path : C:\Windows\Minidump\062513-18220-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 131 072
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Dump File : 061913-25350-01.dmp
Crash Time : 19.6.2013 г. 19:30:02 ч.
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x95367bb1
Parameter 3 : 0x8f1dc9e8
Parameter 4 : 0x8f1dc5c0
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+16bb1
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16755 (win7_gdr.110202-1503)
Processor : 32-bit
Crash Address : dxgmms1.sys+16bb1
Stack Address 1 : dxgmms1.sys+1a20c
Stack Address 2 : dxgmms1.sys+31850
Stack Address 3 : dxgmms1.sys+32141
Computer Name :
Full Path : C:\Windows\Minidump\061913-25350-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 160 392
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Dump File : 052213-22042-01.dmp
Crash Time : 22.5.2013 г. 08:59:03 ч.
Bug Check String : QUOTA_UNDERFLOW
Bug Check Code : 0x00000021
Parameter 1 : 0x868ebc78
Parameter 2 : 0x00000001
Parameter 3 : 0xfffff030
Parameter 4 : 0xff1cd6a2
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+85d69
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+85d69
Stack Address 1 : ntkrnlpa.exe+c18ae
Stack Address 2 : ntkrnlpa.exe+26d6ff
Stack Address 3 : ntkrnlpa.exe+a7daa
Computer Name :
Full Path : C:\Windows\Minidump\052213-22042-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 160 216
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2
Creo que tengo problemas similares. pero después de forzar a Chrome a usar el flash de la ventana en lugar del flash de pepper, este problema parece suceder menos. probablemente los problemas de codificación de pimienta.
a diable pepper flash, vaya a chrome: // plugins / en la barra de URL, luego presione diable en pepflashplayer.dll
vaya a iniciar resmon, y verifique si tiene una gran porción de memoria (> 20%) reservada por hardware. intente reasignar su ranura de memoria y reinicie varias veces. (si en algún intento observó estos síntomas), probablemente uno de su memoria (o el zócalo de la memoria) se está volviendo inestable (generalmente el más caliente). A ver si esto ayuda.
cargar los archivos .dmp También ejecute memtest86 + para verificar su RAM.
—
magicandre1981
actualizar NOD32. usa una versión de 2011. ¿Cuál fue el resultado de la prueba de memoria? algunos volcados muestran problemas que tal vez estén relacionados con la RAM.
—
magicandre1981